FAQs
Learn more about life insurance products, managing your coverage and
account, filing claims, and find answers to other common questions.
Forms and documents
You can securely upload documents here. The maximum total upload size is 25MB and we accept the following file document types: word, doc, docx, png, jpg, jpeg, bmp, gif, pdf, tiff.
Forms are available on the Life Insurance Forms page.
You can request a cash value letter to be sent via mail or fax. Once logged in to
your account, simply go to the “I want to:” section of your dashboard (located on
the right for desktop users and on the bottom of the page for mobile phone users)
and select either “Get a cash value letter by mail” or “Get a cash value letter by
fax.” If you have multiple contracts, you must select a contract number before
making this request.
Once logged into your account, simply go to the “I want to:” section of your
coverage dashboard (located on the right for desktop users and on the bottom fo
the page for mobile phone users) and select “request duplicate contract.” If you
have multiple contracts, you must select a contract number before making this
request. You are able to request a duplicate contract once every 30 days (per contract).
The following tax forms are available from the IRS:
W-7 Tax Form – Application for IRS Individual Taxpayer Identification Number
Instructions for W-7
W-8BEN Tax Form – Certificate of Foreign Status of Beneficial Owner for United States Tax Withholding
Instructions for form W-8BEN
W-9 Tax Form – Request for Taxpayer Identification Number and Certification
W-9 Instructions – Instructions for the Requester of Form W-9
W-9 Tax Form (Spanish) - Solicitud y Certificacion del Numero de Identificacion del ContribuyenteW-9 (SP), Instrucciones para el Solicitante del Formulario W-9(SP), Solicitud y Certificación del Número de Identificación del Contribuyente
Form 712 – Life Insurance Statement
W-7 Tax Form – Application for IRS Individual Taxpayer Identification Number
Instructions for W-7
W-8BEN Tax Form – Certificate of Foreign Status of Beneficial Owner for United States Tax Withholding
Instructions for form W-8BEN
W-9 Tax Form – Request for Taxpayer Identification Number and Certification
W-9 Instructions – Instructions for the Requester of Form W-9
W-9 Tax Form (Spanish) - Solicitud y Certificacion del Numero de Identificacion del ContribuyenteW-9 (SP), Instrucciones para el Solicitante del Formulario W-9(SP), Solicitud y Certificación del Número de Identificación del Contribuyente
Form 712 – Life Insurance Statement
Forms 1099-INT are used to report interest payments made to an individual or
entity (such as a trust or estate) during any calendar year to the Internal Revenue
Services. Forms 1099-INT are mailed to an individual or entity in January of the
year following the interest payment. Form 1099-INT informs the individual or entity
of the interest amount paid to be reported on their tax return.
Questions about your coverage?
Current customers can log in or create a new account to view coverage
details and manage their payments, beneficiaries, and more.